Prisma Cloud incident

Problems with 2nd Factor Authentication

Major Resolved View vendor source →

Prisma Cloud experienced a major incident on May 27, 2022 affecting prisma CLOUD website, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2022, 08:02 AM UTC
Resolved
May 27, 2022, 09:26 AM UTC
Duration
1h 24m
Detected by Pingoru
May 27, 2022, 08:02 AM UTC

Affected components

prisma CLOUD website

Update timeline

  1. monitoring May 27, 2022, 08:02 AM UTC

    Our partner for 2FA is experiencing issues right now, therefore login with enabled 2FA is not possible. We are currently in contact with our partner to resolve the issue.

  2. monitoring May 27, 2022, 09:26 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved May 27, 2022, 09:26 AM UTC

    This incident has been resolved.