Prisma Cloud incident

Major outage on prismaCLOUD

Critical Resolved View vendor source →

Prisma Cloud experienced a critical incident on July 19, 2022 affecting prisma CLOUD website and API and 1 more component, lasting 4h 5m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2022, 01:07 PM UTC
Resolved
Jul 19, 2022, 05:12 PM UTC
Duration
4h 5m
Detected by Pingoru
Jul 19, 2022, 01:07 PM UTC

Affected components

prisma CLOUD websiteAPISFTP

Update timeline

  1. identified Jul 19, 2022, 01:07 PM UTC

    Our Infrastructure provider is facing system issues. We are working on it

  2. monitoring Jul 19, 2022, 03:50 PM UTC

    A fix has been implemented, We are monitoring the results

  3. monitoring Jul 19, 2022, 03:51 PM UTC

    Our infrastructure provider informed us, that the issue is resolved. We are continuing to monitor the system for any further issues.

  4. resolved Jul 19, 2022, 05:12 PM UTC

    This incidence has been resolved