Prisma Cloud incident

Outage on prismaCLOUD

Critical Resolved View vendor source →

Prisma Cloud experienced a critical incident on October 10, 2023 affecting prisma CLOUD website and API and 1 more component, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2023, 05:15 AM UTC
Resolved
Oct 10, 2023, 07:31 AM UTC
Duration
2h 15m
Detected by Pingoru
Oct 10, 2023, 05:15 AM UTC

Affected components

prisma CLOUD websiteAPISFTP

Update timeline

  1. identified Oct 10, 2023, 06:35 AM UTC

    Starting 5:15 UTC our infrastructure provider has reported problems with services. We have identified the issue and are on it.

  2. resolved Oct 10, 2023, 07:31 AM UTC

    This incident has been resolved.