Prisma Cloud incident

Incident reported by infrastructure provider

Critical Resolved View vendor source →

Prisma Cloud experienced a critical incident on June 18, 2024 affecting prisma CLOUD website and API and 1 more component, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2024, 08:16 AM UTC
Resolved
Jun 18, 2024, 11:14 AM UTC
Duration
2h 58m
Detected by Pingoru
Jun 18, 2024, 08:16 AM UTC

Affected components

prisma CLOUD websiteAPISFTP

Update timeline

  1. investigating Jun 18, 2024, 08:16 AM UTC

    Starting 09:45 CEST, we are facing a downtime due to an outage at our infrastructure provider. The team is working on it. We will post the next update soon.

  2. identified Jun 18, 2024, 08:18 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 18, 2024, 09:12 AM UTC

    Our infrastructure provider has applied the fix. The services are now operational. We will continue to monitor our services.

  4. resolved Jun 18, 2024, 11:14 AM UTC

    This incident has been resolved.