Prisma Cloud incident

prisma CLOUD unavailable

Critical Resolved View vendor source →

Prisma Cloud experienced a critical incident on October 11, 2024 affecting prisma CLOUD website and API and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2024, 10:45 AM UTC
Resolved
Oct 11, 2024, 11:28 AM UTC
Duration
42m
Detected by Pingoru
Oct 11, 2024, 10:45 AM UTC

Affected components

prisma CLOUD websiteAPISFTP

Update timeline

  1. investigating Oct 11, 2024, 10:45 AM UTC

    We are currently investigating this issue.

  2. resolved Oct 11, 2024, 11:28 AM UTC

    One of our server experienced software problem and needed an attention of our hosting provider. prisma CLOUD was not available starting from ca. 12:00 CEST till 13:04 CEST.