Prisma Cloud incident

prisma CLOUD unavailable

Major Resolved View vendor source →

Prisma Cloud experienced a major incident on November 15, 2024 affecting prisma CLOUD website and API and 1 more component, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2024, 11:43 AM UTC
Resolved
Nov 15, 2024, 11:49 AM UTC
Duration
6m
Detected by Pingoru
Nov 15, 2024, 11:43 AM UTC

Affected components

prisma CLOUD websiteAPISFTP

Update timeline

  1. investigating Nov 15, 2024, 11:43 AM UTC

    We are currently investigating this issue.

  2. resolved Nov 15, 2024, 11:49 AM UTC

    This incident has been resolved.

  3. postmortem Nov 15, 2024, 11:50 AM UTC

    The root cause of this issue was an unanticipated spike in traffic that exceeded our database's current capacity. While our systems are designed to scale dynamically, the load exceeded thresholds we had not optimized for, exposing areas in need of improvement.