Prisma Cloud incident

Downtime during release preparations

Major Resolved View vendor source →

Prisma Cloud experienced a major incident on April 6, 2025, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2025, 06:00 AM UTC
Resolved
Apr 06, 2025, 07:30 AM UTC
Duration
1h 30m
Detected by Pingoru
Apr 06, 2025, 06:00 AM UTC

Update timeline

  1. resolved Apr 07, 2025, 10:05 AM UTC

    On April 6th, around 08:00 AM CEST, during routine preparations for prisma CLOUD release on the next day, we experienced an incident in prisma CLOUD, which led to downtime from approximately 08:00 AM to 09:30 AM CEST. There were no further risks or issues. No customer data was lost. We apologize for the unplanned downtime.