Prisma Cloud experienced a notice incident on April 14, 2025 affecting prisma CLOUD website and API and 1 more component, lasting 10h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 14, 2025, 06:39 AM UTC
We are currently experiencing a data processing issue. Our team is fully engaged and making every effort to resolve the problem as quickly as possible.
- investigating Apr 14, 2025, 08:54 AM UTC
We are continuing to work on restoring prisma CLOUD functionality. We apologize for the inconvenience and will provide the next update at 10:00 AM UTC.
- identified Apr 14, 2025, 09:33 AM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 14, 2025, 11:32 AM UTC
We have identified and fixed the root cause of the issue. However, our system needs additional time to process the accumulated data. We expect this process to be completed around 16:00 CEST / 2:00 PM UTC. After that, all data will be fully available again. We apologise for the inconvenience and appreciate your patience.
- monitoring Apr 14, 2025, 02:16 PM UTC
prisma CLOUD is back online and we are closely monitoring the system to ensure stable operation. Thank you for your patience!
- monitoring Apr 14, 2025, 04:46 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 14, 2025, 04:46 PM UTC
This incident has been resolved.