Print Tracker Pro incident

Degraded Performance

Minor Resolved View vendor source →

Print Tracker Pro experienced a minor incident on October 4, 2024 affecting Webadmin and Database, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2024, 04:39 PM UTC
Resolved
Oct 04, 2024, 04:51 PM UTC
Duration
12m
Detected by Pingoru
Oct 04, 2024, 04:39 PM UTC

Affected components

WebadminDatabase

Update timeline

  1. investigating Oct 04, 2024, 04:39 PM UTC

    We're currently investigating an issue with our database that is causing degraded performance across the Print Tracker application. Meters continue to be collected, and alerts continue to fire as expected. We don't have any indications that any critical functionality is completely down.

  2. resolved Oct 04, 2024, 04:51 PM UTC

    Our managed database crashed and automatically failed over to a redundant database node. This momentarily caused degraded performance. The system appears to be performing as expected now.