Print Tracker Pro incident

DCA Server Not Responding

Critical Resolved View vendor source →

Print Tracker Pro experienced a critical incident on April 1, 2024 affecting DCA Server, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2024, 02:13 PM UTC
Resolved
Apr 01, 2024, 02:50 PM UTC
Duration
36m
Detected by Pingoru
Apr 01, 2024, 02:13 PM UTC

Affected components

DCA Server

Update timeline

  1. investigating Apr 01, 2024, 02:13 PM UTC

    We are currently investigating this issue.

  2. identified Apr 01, 2024, 02:24 PM UTC

    An unscheduled cluster restart followed by a failed auto-recovery is the root cause behind why the DCA server is currently unable to receive connections from our data collection agents. We're in the process of manually recovering.

  3. monitoring Apr 01, 2024, 02:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 01, 2024, 02:42 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 01, 2024, 02:50 PM UTC

    This incident has been resolved.