Presslabs Outage History

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Presslabs had 6 outages in the last 2 years totaling 70h 36m of downtime — averaging 0.2 incidents per month.

There were 6 Presslabs outages since October 15, 2024 totaling 70h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.presslabs.com

Notice August 26, 2025

Displaying logs in dashboard not working

Detected by Pingoru
Aug 26, 2025, 02:40 PM UTC
Resolved
Aug 28, 2025, 01:44 PM UTC
Duration
1d 23h
Affected: Log SearchLog Collection
Timeline · 2 updates
  1. investigating Aug 26, 2025, 02:40 PM UTC

    After migrating from Papertrail to Solarwinds, we noticed that log filtering no longer works with the old API. Currently, logs sent to the dashboard are unavailable until a solution is found. We apologize for this issue. For any further details, please do not hesitate to contact us at [email protected].

  2. resolved Aug 28, 2025, 01:44 PM UTC

    We would like to inform you that the logs have started to reappear in the dashboard. If you notice any irregularities, please do not hesitate to contact us at [email protected].

Read the full incident report →

Critical May 21, 2025

Frontend pages returning 404 on US clusters

Detected by Pingoru
May 21, 2025, 09:21 AM UTC
Resolved
May 21, 2025, 09:37 AM UTC
Duration
16m
Affected: Public Websites
Timeline · 3 updates
  1. investigating May 21, 2025, 09:21 AM UTC

    We are currently investigating this issue.

  2. monitoring May 21, 2025, 09:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 21, 2025, 09:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 15, 2025

Backend unresponsive on some sites from US cluster

Detected by Pingoru
Apr 15, 2025, 07:50 PM UTC
Resolved
Apr 16, 2025, 07:21 AM UTC
Duration
11h 30m
Affected: US
Timeline · 3 updates
  1. investigating Apr 15, 2025, 07:50 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 15, 2025, 08:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 16, 2025, 07:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 6, 2025

wp-admin unavailable for some of the sites

Detected by Pingoru
Jan 06, 2025, 11:57 AM UTC
Resolved
Jan 06, 2025, 08:05 PM UTC
Duration
8h 8m
Affected: US
Timeline · 3 updates
  1. investigating Jan 06, 2025, 11:57 AM UTC

    We are currently invesitagating this issue.

  2. monitoring Jan 06, 2025, 03:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 06, 2025, 08:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 15, 2024

Internal systems unavailable

Detected by Pingoru
Oct 15, 2024, 12:45 PM UTC
Resolved
Oct 15, 2024, 04:23 PM UTC
Duration
3h 37m
Affected: Cache ManagerPresslabs DashboardGit service
Timeline · 4 updates
  1. investigating Oct 15, 2024, 12:45 PM UTC

    We are investigating an issue with our internal systems, which are currently working intermittently. The only effect on the websites we host is the cache refresh mechanism, which isn't working, therefore cache refreshes aren't performed. We'll add updates as soon as we have them.

  2. identified Oct 15, 2024, 12:55 PM UTC

    We have identified the source of the issues and are now deploying a fix, the systems should be fully functional soon.

  3. monitoring Oct 15, 2024, 01:06 PM UTC

    The necessary fix has been deployed and all systems are fully operational again. We'll continue to monitor the situation in the next few hours to ensure everything is working smoothly. Many thanks for your patience!

  4. resolved Oct 15, 2024, 04:23 PM UTC

    All systems are functional and no other issues showed up after the fix was applied. Please contact our support team if anything shows up. Thanks again!

Read the full incident report →