Precisely experienced a major incident on October 20, 2025 affecting Data Integrity Suite US, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 11:57 AM UTC
Dear Data Integrity Suite customer, We are currently experiencing technical difficulties with our Prod environment due to an ongoing outage caused by issues with AWS DNS in the US-EAST-1 region. As a result, some features of the Data Integrity Suite may be temporarily unavailable. Our Emergency Response Team is closely monitoring the situation with AWS and working to understand the impact on our services. We will provide updates as soon as more information becomes available.
- investigating Oct 20, 2025, 12:30 PM UTC
Following our earlier notice, we want to share additional details on the service impact. Cataloging is impacted, including: - Listing configurations such as asset types and all assets, along with their relationships within the workspace - Processing events related to the change log - Scoring functionality
- investigating Oct 20, 2025, 04:11 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 05:42 PM UTC
We're continuing to work on resolving the immediate impact from this incident. We're actively working on recovering our services within the AWS us-east-1 region.
- monitoring Oct 20, 2025, 10:09 PM UTC
We are seeing improvements in service availability. We will continue monitoring the situation until full recovery.
- resolved Oct 21, 2025, 01:19 PM UTC
We are seeing a full recovery of services at this time.