PPRO incident
[External] Bancontact | | Resolved Partial Service Degradation
PPRO experienced a major incident on August 13, 2026 affecting Bancontact, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2026, 07:41 AM UTC
The PPRO monitoring system has identified a Partial Service Degradation affecting Bancontact. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
- identified Aug 13, 2026, 07:53 AM UTC
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
- monitoring Aug 13, 2026, 07:56 AM UTC
The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of Bancontact extensively to ensure that performance remains stable before we formally conclude this incident.
- resolved Aug 13, 2026, 08:06 AM UTC
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.