PPRO incident

LATAM Processing Engine | | Resolved Partial Service Degradation

Major Resolved View vendor source →

PPRO experienced a major incident on August 5, 2026 affecting LATAM Processing Engine, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2026, 03:21 PM UTC
Resolved
Aug 05, 2026, 03:34 PM UTC
Duration
13m
Detected by Pingoru
Aug 05, 2026, 03:21 PM UTC

Affected components

LATAM Processing Engine

Update timeline

  1. investigating Aug 05, 2026, 03:21 PM UTC

    The PPRO monitoring system has identified a Partial Service Degradation affecting LATAM Processing Engine. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

  2. identified Aug 05, 2026, 03:33 PM UTC

    This degradation has been attributed to an internal system change and is currently being analysed. Our technical teams are actively working toward a resolution. A further update will be issued once the necessary remediation steps have been scheduled.

  3. resolved Aug 05, 2026, 03:34 PM UTC

    The service degradation affecting LATAM Processing Engine has been fully resolved by the PPRO engineering team. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.