PPRO incident

[External] Test ITSM | | Severe Service Degradation

Critical Resolved View vendor source →

PPRO experienced a critical incident on July 18, 2026, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2026, 01:43 AM UTC
Resolved
Jul 18, 2026, 01:58 AM UTC
Duration
14m
Detected by Pingoru
Jul 18, 2026, 01:43 AM UTC

Update timeline

  1. identified Jul 18, 2026, 01:43 AM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

  2. monitoring Jul 18, 2026, 01:44 AM UTC

    The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of Test ITSM extensively to ensure that performance remains stable before we formally conclude this incident.