PPRO incident
[External] Bancontact | BELFIUS BANK SA/NV | Resolved Partial Service Degradation
PPRO experienced a major incident on May 28, 2026 affecting Bancontact, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 28, 2026, 12:34 AM UTC
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
- monitoring May 28, 2026, 12:41 AM UTC
The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of Bancontact extensively to ensure that performance remains stable before we formally conclude this incident.
- resolved May 28, 2026, 12:50 AM UTC
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.