PPRO incident
Credit Card - Mexico | | Resolved Partial Service Degradation
PPRO experienced a major incident on May 6, 2026 affecting Credit Card - Mexico, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 06:02 PM UTC
The PPRO monitoring system has identified a Partial Service Degradation affecting Credit Card - Mexico. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
- identified May 06, 2026, 06:22 PM UTC
This degradation has been attributed to an internal system change and is currently being analysed. Our technical teams are actively working toward a resolution. A further update will be issued once the necessary remediation steps have been scheduled.
- monitoring May 06, 2026, 06:30 PM UTC
The service degradation affecting Credit Card - Mexico has reportedly been resolved. We are currently monitoring the recovery of Credit Card - Mexico extensively to ensure that performance remains stable before we formally conclude this incident.
- resolved May 06, 2026, 06:48 PM UTC
The service degradation affecting Credit Card - Mexico has been fully resolved by the PPRO engineering team. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.