PPRO incident
[External] Bancontact | KBC BANK | Resolved Partial Service Degradation
PPRO experienced a major incident on May 3, 2026 affecting Bancontact, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Bancontact
Update timeline
- identified May 03, 2026, 11:27 PM UTC
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
- resolved May 04, 2026, 12:20 AM UTC
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.