PostFinance incident

Service interruption TMS and Wallee Portal Operability

Minor Resolved View vendor source →

PostFinance experienced a minor incident on April 14, 2023, lasting 5h 41m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2023, 02:18 PM UTC
Resolved
Apr 14, 2023, 07:59 PM UTC
Duration
5h 41m
Detected by Pingoru
Apr 14, 2023, 02:18 PM UTC

Update timeline

  1. investigating Apr 14, 2023, 02:18 PM UTC

    We are currently investigating reports of a possible partial service interruption at the TMS and Wallee Portal Services due to a high number of requests. Performance Issues and Timeouts might be occuring. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

  2. identified Apr 14, 2023, 02:36 PM UTC

    The cause of the disruption has been identified and working to resolve the issue is our top priority. As soon as the problem is solved, we will announce this.

  3. identified Apr 14, 2023, 03:17 PM UTC

    The TMS System has been restarted and is confirmed working again. We are still Watching and fixing the Portal Performance Issues.

  4. resolved Apr 14, 2023, 07:59 PM UTC

    The error has been resolved. The Portal Service is running smoothly again. We apologise for the inconvenience caused.