PostFinance incident

Service interruption (SIM Service Provider)

Minor Resolved View vendor source →

PostFinance experienced a minor incident on September 1, 2023 affecting Terminal (POS) Payment Processing, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2023, 01:37 PM UTC
Resolved
Sep 01, 2023, 04:41 PM UTC
Duration
3h 4m
Detected by Pingoru
Sep 01, 2023, 01:37 PM UTC

Affected components

Terminal (POS) Payment Processing

Update timeline

  1. investigating Sep 01, 2023, 01:37 PM UTC

    We are currently investigating reports of a possible partial service interruption with our SIM Service Provider. You may experience connection issues on your Terminal Devices. Our SIM Provider is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

  2. resolved Sep 01, 2023, 04:41 PM UTC

    The error has been resolved by the SIM service provider. We apologise for the inconvenience caused.