PostFinance incident

Service interruption E-Commerce Whitelabel Transaction Processing

Minor Resolved View vendor source →

PostFinance experienced a minor incident on October 12, 2023 affecting E-Commerce Payment Processing, lasting 5h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2023, 10:10 AM UTC
Resolved
Oct 12, 2023, 03:34 PM UTC
Duration
5h 23m
Detected by Pingoru
Oct 12, 2023, 10:10 AM UTC

Affected components

E-Commerce Payment Processing

Update timeline

  1. investigating Oct 12, 2023, 10:10 AM UTC

    We are currently investigating reports of a possible partial service interruption at Transaction Processing on our E-Commerce Partner Whitelabels. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

  2. resolved Oct 12, 2023, 11:47 AM UTC

    The error has been partly resolved. Some services are still experiencing performance issues.

  3. resolved Oct 12, 2023, 03:34 PM UTC

    The error has been resolved. The service is running smoothly again. We apologise for the inconvenience caused.