PostFinance incident

Service interruption (Postfinance Transactions)

Minor Resolved View vendor source →

PostFinance experienced a minor incident on November 22, 2023 affecting E-Commerce Payment Processing, lasting 5h. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2023, 12:00 PM UTC
Resolved
Nov 22, 2023, 05:00 PM UTC
Duration
5h
Detected by Pingoru
Nov 22, 2023, 12:00 PM UTC

Affected components

E-Commerce Payment Processing

Update timeline

  1. investigating Nov 22, 2023, 12:00 PM UTC

    We are currently investigating reports of a possible partial service interruption of Postfinance Transactions, affecting E-Commerce Card, E-Finance and Postfinance Pay. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

  2. resolved Nov 22, 2023, 05:00 PM UTC

    The error has been resolved. The Transaction Service is running smoothly again. We apologise for the inconvenience caused.