PostFinance incident

Service interruption (Planet Payments Portal)

Minor Resolved View vendor source →

PostFinance experienced a minor incident on April 17, 2024 affecting Merchant Portal, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2024, 04:23 PM UTC
Resolved
Apr 17, 2024, 05:04 PM UTC
Duration
40m
Detected by Pingoru
Apr 17, 2024, 04:23 PM UTC

Affected components

Merchant Portal

Update timeline

  1. investigating Apr 17, 2024, 04:23 PM UTC

    We are currently investigating reports of a possible Major service interruption of the Planet Payments Portal. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

  2. resolved Apr 17, 2024, 05:04 PM UTC

    The error has been resolved. The Planet Payments Portal is running smoothly again. We apologise for the inconvenience caused.