PostFinance experienced a minor incident on September 12, 2024 affecting Terminal (POS) Payment Processing, lasting 6h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 12, 2024, 09:13 AM UTC
We are currently investigating reports of a possible service interruption for Transaction through POS and E-Commerce. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.
- identified Sep 12, 2024, 09:21 AM UTC
The cause of the disruption has been identified and our Partner Fiserv is working to resolve the issue. We could find out that the Outage is caused by Fiserv, and it affects VR Payments, Nexi, PayFac (Wallee) Processors. As soon as the outage will be fixed we will inform you.
- resolved Sep 12, 2024, 12:07 PM UTC
The error has been resolved. The services are running smoothly again. We apologise for the inconvenience caused.
- identified Sep 12, 2024, 02:47 PM UTC
We could see that the Outage of Fiserv is still open and not completely resolved yet. As soon as the problem is solved, we will announce this.
- resolved Sep 12, 2024, 03:46 PM UTC
The error has been resolved. All services are running smoothly again. We apologise for the inconvenience caused.