PostFinance experienced a minor incident on November 5, 2024, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 05, 2024, 08:10 AM UTC
One of our Acquirers Worldline is currently investigating reports of a possible partial service interruption (E-commerce and POS). The Acquirer is working with high pressure to restore the service. For Further Information please check their official status page.
- monitoring Nov 05, 2024, 09:42 AM UTC
The partial fault has been rectified. The following services have been restored. The cause of the partial fault has been identified and rectified by application specialists. Affected services: - Processing of online transactions for Worldline CH via ep2 online The Acquirer is working with high pressure to restore and monitor other possibly affected services. For Further Information please check their official status page.
- resolved Nov 05, 2024, 11:02 AM UTC
We've been informed by Worldline that the error has been resolved. The following services have been restored. The cause of the fault has been identified and rectified by application specialists. Affected services: - Processing of incoming online transactions for Worldline EU via ep2 online via the Internet - Processing of online transactions for Worldline EU via ep2 online Start of fault: Tuesday, 05.11.2024 04:25 CET End of disruption: Tuesday, 05/11/2024 10:07 CET We apologise for the inconvenience caused.