PostFinance experienced a minor incident on November 5, 2024, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 05, 2024, 09:21 PM UTC
One of our Acquirers Worldline is currently investigating reports of a possible partial service interruption. The cause of the disruption is currently being investigated. Affected services: - Processing of incoming online transactions for Worldline EU via ep2 online via the Internet - Processing of online transactions for Worldline EU via ep2 online Start of disruption: Tuesday, 05.11.2024 20:05 CET End of disruption: open The Acquirer is working with high pressure to restore the service. For Further Information please check their official status page.
- resolved Nov 05, 2024, 10:39 PM UTC
We've been informed by Worldline that the error has been resolved. The cause of the fault is still being investigated. The following services have been restored: - Processing of incoming online transactions for Worldline EU via ep2 online via the Internet - Processing of online transactions for Worldline EU via ep2 online Start of disruption: Tuesday, 05.11.2024 20:12 CET End of disruption: Tuesday, 05/11/2024 20:56 CET