PostFinance incident

Service interruption (Wallee Portal)

Minor Resolved View vendor source →

PostFinance experienced a minor incident on November 20, 2024, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2024, 06:56 AM UTC
Resolved
Nov 20, 2024, 09:25 AM UTC
Duration
2h 28m
Detected by Pingoru
Nov 20, 2024, 06:56 AM UTC

Update timeline

  1. investigating Nov 20, 2024, 06:56 AM UTC

    We are currently investigating reports of a possible partial service interruption at Wallee Portal. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

  2. identified Nov 20, 2024, 07:11 AM UTC

    The cause of the disruption has been identified and working to resolve the issue is our top priority. As soon as the problem is solved, we will announce this.

  3. resolved Nov 20, 2024, 08:58 AM UTC

    The error has been resolved. The Wallee Portal is running smoothly again. We apologise for the inconvenience caused.

  4. identified Nov 20, 2024, 09:06 AM UTC

    The cause of the disruption has been identified and working to resolve the issue is our top priority. As soon as the problem is solved, we will announce this.

  5. resolved Nov 20, 2024, 09:25 AM UTC

    The error has been resolved. The service Wallee Portal is running smoothly again. We apologise for the inconvenience caused.