PostFinance incident

Service interruption (Terminal POS Processing)

Minor Resolved View vendor source →

PostFinance experienced a minor incident on December 8, 2024 affecting Terminal (POS) Payment Processing, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Dec 08, 2024, 01:30 PM UTC
Resolved
Dec 08, 2024, 01:57 PM UTC
Duration
27m
Detected by Pingoru
Dec 08, 2024, 01:30 PM UTC

Affected components

Terminal (POS) Payment Processing

Update timeline

  1. investigating Dec 08, 2024, 01:30 PM UTC

    We are currently investigating reports of a possible partial service interruption at our POS services. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

  2. identified Dec 08, 2024, 01:51 PM UTC

    The cause of the disruption has been identified and working to resolve the issue is our top priority. As soon as the problem is solved, we will announce this.

  3. resolved Dec 08, 2024, 01:57 PM UTC

    The error has been resolved. The service POS services is running smoothly again and we will continue to monitor it. We apologise for the inconvenience caused.