PostFinance incident
Service Interruption (Terminal POS processing)
PostFinance experienced a minor incident on January 14, 2025 affecting Terminal (POS) Payment Processing, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 14, 2025, 08:50 AM UTC
We are currently investigating reports of a possible partial service interruption at our POS services. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.
- identified Jan 14, 2025, 10:01 AM UTC
We are currently experiencing issues with the Cloud API. As a workaround, we recommend manually entering data directly on the terminal or using the local interface. The root cause has been identified, and a release to resolve the issue is being prepared. We appreciate your patience and understanding as we work to restore full functionality.
- identified Jan 14, 2025, 10:51 AM UTC
We inform you that Portal will be unavailable for approximately 10 minutes due to the release of this fix. Start time: [14.01.2025 & 11:00] Impacted services: Wallee Portal We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.
- resolved Jan 14, 2025, 11:38 AM UTC
We are pleased to inform you that the issue affecting the Terminal POS processing has now been fully resolved, and all services have been fully restored. Details of the Interruption: Start time: [14.01.2025 & 08:50] End time: [14.01.2025 & 11:25] The service is now fully operational. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected. We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.