PostFinance experienced a minor incident on March 8, 2025 affecting Terminal (POS) Payment Processing, lasting 2d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 08, 2025, 12:20 AM UTC
We would like to inform you that ACQ Fiserv is currently experiencing an issue. As a result, the following acquirers are affected: • First Data • Concardis • VR Payment • Wallee / Snapswap We are monitoring the situation and will provide updates as soon as we receive more information.
- identified Mar 08, 2025, 07:48 AM UTC
Ongoing Issue with Fiserv Processing The issue with Fiserv Processing persists, significantly restricting credit card payments (Visa, MasterCard, Diners, JCB) for the following acquirers: • First Data • Concardis / NEXI • VR Payment • Wallee / Snapswap Affected is E-Commerce and POS Processing. Until further notice, we recommend using alternative payment methods such as TWINT, PostFinance Card, and others. We are actively monitoring the situation and will provide updates as soon as we receive more information.
- resolved Mar 08, 2025, 11:06 AM UTC
Update: Improved Transaction Success Rate We are now seeing successful transactions, indicating that the root cause of the issue has likely been identified. We continue to monitor the situation closely and will provide further updates as needed.
- monitoring Mar 08, 2025, 12:44 PM UTC
We are still observing increased decline rates for transactions processed via Fiserv's Processing Systems. Affected Acqurers: VR Payment, NEXI, and Wallee / Snapswap. Our teams continue to monitor the situation, and we will provide further updates as soon as more information becomes available.
- resolved Mar 10, 2025, 08:30 AM UTC
We are pleased to inform you that the services of Fiserv are fully available again.