PostFinance experienced a minor incident on March 30, 2025 affecting Terminal (POS) Payment Processing, lasting 22h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 30, 2025, 11:16 AM UTC
We are sorry to inform you that the daily balance trigger is temporarily unavailable due to a technical issue Details of the interruption: Investigating Start time: 30.03.2025 Impacted services: POS Daily Balance We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.
- monitoring Mar 30, 2025, 12:27 PM UTC
We update you regarding the ongoing service interruption affecting the daily balance closing. Workaround: Live Transactions are working as usual, only daily closing is affected by this interruption. We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.
- resolved Mar 31, 2025, 10:06 AM UTC
We are pleased to inform you that the issue affecting daily balances has now been fully resolved, and all services have been fully restored. Details of the Interruption: The interruption has been caused by a delay in communication from VCS to Portal due to an outage on FIS service that is now resolved. We were not receiving all the final balance reports timely. The service is now fully operational. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected. We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.