PostFinance experienced a minor incident on June 3, 2025 affecting Merchant Portal, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 03, 2025, 11:46 AM UTC
We are sorry to inform you that the invoice service is temporarily unavailable due to technical issues. Details of the interruption: Invoices cannot be created and therefore sent to the customers. Start time: 03.06.2025 End Time: A Hotfix is already planned and will be deployed today. We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.
- resolved Jun 03, 2025, 02:51 PM UTC
We are pleased to inform you that the issue affecting invoice creationhas now been fully resolved, and all services have been fully restored. The service is now fully operational. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected. We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.