PostFinance experienced a minor incident on July 23, 2025, lasting 14h 32m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 23, 2025, 04:57 PM UTC
We are sorry to inform you that our SIM Provider is temporarily unavailable. We are currently experiencing problems with the data connection of our data+ SIM cards and our data+ OpenVPN service. SIM cards are losing their data connection or are unable to re-open it. Together with our partners, we are working with the highest priority on solving these connectivity issues. We will inform you as soon as the data connection is possible again without any disruptions. Workaround: Please use your WI-FI connection We will update you as soon as the problem has been solved
- resolved Jul 24, 2025, 07:29 AM UTC
We would like to inform you that we have now resolved the previously reported outage of our data+ SIM cards and data connections as well as the OpenVPN service are working as usual. Your devices should be able to re-establish the data connection independently. However, if you continue to experience problems, please contact us. Start time: 23.07.2025 17:00 End time: 23.07.2025 20:30 Impacted services: POS SIM Card Service We apologize for any inconvenience caused, and thank you for your understanding.