Service Interruption - Internet Connection on POS

Update timeline

1. investigating Nov 11, 2025, 10:57 AM UTC

   We are sorry to inform you that the Internet Connection through SIM Card is temporarily unavailable due to technical issues Workaround: Please use your Wi-Fi connection. We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

2. identified Nov 11, 2025, 01:12 PM UTC

   We update you regarding the ongoing service interruption affecting SIM Card Connection- Resolution Progress: Our SIM Provider is currently analysing the problem in order to fix it as quickly as possible. We will inform you as soon as we have more information. Workaround: Please use your Wi-Fi Connection Instructions for activating WiFi: Settings Device settings Code: 2005 WiFi configuration Select WiFi network and connect Deactivate mobile data Settings Device settings Code: 2005 GSM configuration Switch off mobile data We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

3. resolved Nov 11, 2025, 04:03 PM UTC

   We are pleased to inform you that the issue affecting our SIM Card Provider has now been fully resolved, and all services have been fully restored. Details of the Interruption: Unfortunately, there were problems between their APN authentication platform and their backend, which meant that no new data connections could be opened. The service is now fully operational. We apologize for any inconvenience caused. We appreciate your patience and understanding.