PostFinance incident

Acquirer Service Interruption

Minor Resolved View vendor source →

PostFinance experienced a minor incident on November 13, 2025, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2025, 05:46 PM UTC
Resolved
Nov 13, 2025, 07:50 PM UTC
Duration
2h 4m
Detected by Pingoru
Nov 13, 2025, 05:46 PM UTC

Update timeline

  1. investigating Nov 13, 2025, 05:46 PM UTC

    We are sorry to inform you that we are facing performance issues with POS PostFinance transactions. Details of the interruption: High decline rates of PostFinance POS transactions Start time: 13.11.2025 17:30 Impacted services: PostFinance POS Transactions

  2. resolved Nov 13, 2025, 07:50 PM UTC

    We are pleased to inform you that the services of PostFinance are fully available again. Start time: [13.11.2025 & 17:30] End time: [13.11.2025 & 19:30]