PostFinance experienced a minor incident on December 8, 2025 affecting SIM Provider, lasting 23h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 08, 2025, 05:15 PM UTC
We are sorry to inform you that the internet connection through SIM Card is partly temporarily unavailable due to a technical issue on our SIM Provider site. Our Partner is continuing to work around the clock to resolve the issue and will keep you informed. Thank you for your patience.
- resolved Dec 09, 2025, 04:36 PM UTC
We are pleased to inform you that the issue affecting the SIM Cards on POS has now been fully resolved, and all services have been fully restored. Details of the Interruption: Start time: 2025-12-08 17:15 GMT+1 End time: 2025-12-09 16:35 GMT+1 The service is now fully operational. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected. [If applicable, add any improvements made, e.g., "In addition, we've made system enhancements to prevent similar disruptions in the future."] We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.