PostFinance incident
Service Interruption (Cloud API Terminal Processing)
PostFinance experienced a minor incident on December 9, 2025 affecting Terminal (POS) Payment Processing, lasting 16h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 09, 2025, 03:48 PM UTC
We are sorry to inform you that the Cloud API Terminal Processing is currently Partially Outtaged. Details of the interruption: All merchants using the Cloud API and Protel are currently affected. affected systems may receive a 2000 Processing error response. Start time: 2025-12-09 14:52 GMT+1 Impacted services: Terminal Cloud API & Protel Payment Processing We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.
- resolved Dec 10, 2025, 08:47 AM UTC
We are pleased to inform you that the issue affecting the Cloud API Terminal Processing has now been fully resolved, and all services have been fully restored. Details of the Interruption: Start time: 2025-12-09 14:52 GMT+1 End time: 2025-12-10 06:00 GMT+1 The service is now fully operational. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected. We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.