PostFinance experienced a minor incident on May 21, 2026 affecting Concardis / Nets, lasting 5h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Concardis / Nets
Update timeline
- investigating May 21, 2026, 10:17 AM UTC
Our System sees an elevated Failure rate for NEXI Acquiring. Start time: 09:40 Impacted services: Nexi / Concardis Acquiring The Acquirer is working with high pressure to restore the service.
- resolved May 21, 2026, 03:22 PM UTC
The service interruption for the Nexi acquiring system is resolved. The decline rate is back to a normal level.