Populi incident

File uploads sometimes failing

Minor Resolved View vendor source →

Populi experienced a minor incident on October 22, 2019 affecting Main Application, lasting 4h 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2019, 07:01 PM UTC
Resolved
Oct 22, 2019, 11:47 PM UTC
Duration
4h 45m
Detected by Pingoru
Oct 22, 2019, 07:01 PM UTC

Affected components

Main Application

Update timeline

  1. identified Oct 22, 2019, 07:01 PM UTC

    Populi uses Amazon S3 to store files, and it looks like a high percentage of our requests to S3 attempting to store files are failing right now.

  2. resolved Oct 22, 2019, 11:47 PM UTC

    We're not seeing the errors from S3 anymore, so marking this resolved.