Populi incident

API authentication failing

Major Resolved View vendor source →

Populi experienced a major incident on April 7, 2020 affecting API, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2020, 11:57 PM UTC
Resolved
Apr 08, 2020, 12:33 AM UTC
Duration
35m
Detected by Pingoru
Apr 07, 2020, 11:57 PM UTC

Affected components

API

Update timeline

  1. identified Apr 07, 2020, 11:57 PM UTC

    We pushed an update to a low-level encryption library that isn't playing nicely with API token validation... we're reverting and should be back to normal in a few minutes. Sorry for the hassle!

  2. identified Apr 08, 2020, 12:01 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Apr 08, 2020, 12:33 AM UTC

    This incident has been resolved.