Populi experienced a minor incident on May 29, 2021, lasting 2d 6h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified May 29, 2021, 07:58 AM UTC
Starting May 28th, we've noticed large numbers of SMS messages being incorrectly flagged as spam by several carriers and subsequently not delivered. We're working with our third party SMS provider to resolve this issue, but because the problem appears to be on the carrier filtering side, unfortunately we don't have a timeline yet for when it will be resolved.
- resolved May 31, 2021, 02:30 PM UTC
SMS messages have been flowing normally again for several hours, so resolving this incident.