Populi incident

Text message deliverability issues

Notice Resolved View vendor source →

Populi experienced a notice incident on May 19, 2022 affecting SMS, lasting 8h 28m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2022, 12:15 AM UTC
Resolved
May 19, 2022, 08:44 AM UTC
Duration
8h 28m
Detected by Pingoru
May 19, 2022, 12:15 AM UTC

Affected components

SMS

Update timeline

  1. identified May 19, 2022, 12:15 AM UTC

    Today we've noticed a large number of delivery errors for outgoing SMS messages - we're working with phone carriers to get this resolved, but unfortunately we can't predict how long that will take...

  2. identified May 19, 2022, 12:16 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 19, 2022, 08:44 AM UTC

    The carriers seem to have resolved this issue!