Populi Outage History

Populi is up right now

Populi had 7 outages in the last 2 years totaling 10h 2m of downtime — averaging 0.3 incidents per month.

There were 7 Populi outages since June 20, 2024 totaling 10h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.populi.co

Notice February 26, 2026

Increased network latency

Detected by Pingoru
Feb 26, 2026, 11:44 PM UTC
Resolved
Feb 27, 2026, 12:54 AM UTC
Duration
1h 10m
Affected: Main ApplicationAPISearchMedia EncodingEmailSMS
Timeline · 3 updates
  1. investigating Feb 26, 2026, 11:44 PM UTC

    Our primary datacenter is experiencing network latency so Populi may appear to load slowly... we're in contact with their ops team and will post updates.

  2. identified Feb 27, 2026, 12:16 AM UTC

    Out primary datacenter is weathering a large DDOS attack... they're actively working to mitigate it and we'll continue to monitor.

  3. resolved Feb 27, 2026, 12:54 AM UTC

    Our datacenter successfully mitigated the attack and all systems are back to normal. Thanks for your patience!

Read the full incident report →

Minor June 4, 2025

Degraded performance during deployment of new features

Detected by Pingoru
Jun 04, 2025, 06:34 AM UTC
Resolved
Jun 04, 2025, 06:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 04, 2025, 06:34 AM UTC

    For ~20 minutes during a deployment that was supposed to be zero downtime, some customers experienced issues with CSS and LTI. To the best of our knowledge, these issues are resolved and we are monitoring.

Read the full incident report →

Major December 11, 2024

Network connectivity issues

Detected by Pingoru
Dec 11, 2024, 04:21 PM UTC
Resolved
Dec 11, 2024, 05:00 PM UTC
Duration
39m
Affected: Main ApplicationAPISearchMedia EncodingEmailSMS
Timeline · 4 updates
  1. investigating Dec 11, 2024, 04:21 PM UTC

    Our main datacenter is currently experiencing network issues - we will post status updates when we understand the scope of the problem.

  2. investigating Dec 11, 2024, 04:26 PM UTC

    Our primary datacenter is dealing with a large-scale DDOS attack but we're hopeful they will have it mitigated shortly!

  3. monitoring Dec 11, 2024, 04:35 PM UTC

    Our datacenter appears to have mitigated the DDOS attack, but we'll monitor for a while...

  4. resolved Dec 11, 2024, 05:00 PM UTC

    Everything seems to be back to normal so we're resolving this issue - thanks for your patience!

Read the full incident report →

Major October 23, 2024

Elevated error rate

Detected by Pingoru
Oct 23, 2024, 03:36 PM UTC
Resolved
Oct 23, 2024, 04:21 PM UTC
Duration
45m
Affected: Main ApplicationAPI
Timeline · 2 updates
  1. monitoring Oct 23, 2024, 03:36 PM UTC

    A misbehaving server caused some customers to be unable to access Populi a few minutes ago - it's been removed from rotation so everything should be back to normal but we'll continue to monitor.

  2. resolved Oct 23, 2024, 04:21 PM UTC

    Error rates have been normal for a while so we're closing this incident.

Read the full incident report →

Major October 13, 2024

Datacenter Network Maintenance

Detected by Pingoru
Oct 13, 2024, 02:22 AM UTC
Resolved
Oct 13, 2024, 06:26 AM UTC
Duration
4h 3m
Affected: Main ApplicationAPISearchMedia EncodingEmailSMS
Timeline · 4 updates
  1. investigating Oct 13, 2024, 02:22 AM UTC

    Our main datacenter is currently performing network maintenance and some users are not able to connect to Populi...

  2. investigating Oct 13, 2024, 02:23 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 13, 2024, 02:29 AM UTC

    The site appears to be available again for all users... we'll monitor for a while.

  4. resolved Oct 13, 2024, 06:26 AM UTC

    We haven't seen any issues for a while so we're marking this incident resolved - thanks for your patience!

Read the full incident report →

Major July 22, 2024

Internet routing issues

Detected by Pingoru
Jul 22, 2024, 11:53 PM UTC
Resolved
Jul 23, 2024, 03:18 AM UTC
Duration
3h 24m
Affected: Main ApplicationAPISearchMedia EncodingEmailSMS
Timeline · 4 updates
  1. investigating Jul 22, 2024, 11:53 PM UTC

    Populi is currently unavailable from several larger network providers such as Comcast... this appears to be a widespread Internet problem and our datacenter is fine (just unreachable for many users). We are continuing to investigate and will post updates here...

  2. monitoring Jul 23, 2024, 12:41 AM UTC

    The issue appears to have been with an Internet connection into Populi's primary datacenter - failover has occurred and we're seeing usage statistics return to normal. We'll continue to monitor....

  3. monitoring Jul 23, 2024, 01:12 AM UTC

    Traffic from all internet providers looks good but we will continue to monitor for a while before resolving this incident... thanks for your patience!

  4. resolved Jul 23, 2024, 03:18 AM UTC

    Everything continues to look good, so we're closing this incident.

Read the full incident report →

Major June 20, 2024

Server crash this morning

Detected by Pingoru
Jun 20, 2024, 05:58 PM UTC
Resolved
Jun 20, 2024, 04:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 20, 2024, 05:58 PM UTC

    At 9:35am Pacific this morning, a critical caching server crashed and Populi was unavailable to the majority of our users for about 6 minutes as we failed over to another server. Sorry about that!

Read the full incident report →