Populi experienced a major incident on July 22, 2024 affecting Main Application and API and 1 more component, lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 22, 2024, 11:53 PM UTC
Populi is currently unavailable from several larger network providers such as Comcast... this appears to be a widespread Internet problem and our datacenter is fine (just unreachable for many users). We are continuing to investigate and will post updates here...
- monitoring Jul 23, 2024, 12:41 AM UTC
The issue appears to have been with an Internet connection into Populi's primary datacenter - failover has occurred and we're seeing usage statistics return to normal. We'll continue to monitor....
- monitoring Jul 23, 2024, 01:12 AM UTC
Traffic from all internet providers looks good but we will continue to monitor for a while before resolving this incident... thanks for your patience!
- resolved Jul 23, 2024, 03:18 AM UTC
Everything continues to look good, so we're closing this incident.