- Detected by Pingoru
- Aug 04, 2026, 09:21 AM UTC
- Resolved
- Aug 04, 2026, 10:10 AM UTC
- Duration
- 49m
Affected: Poppulo Platform / Web Application
Timeline · 5 updates
-
investigating Aug 04, 2026, 09:21 AM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With error messaging when editing emails on the US server Our Incident Response teams have been engaged and are looking into the issue. Please accept our apologies for any inconvenience caused
-
identified Aug 04, 2026, 09:41 AM UTC
The issue has been identified and a fix is being implemented.
-
monitoring Aug 04, 2026, 10:00 AM UTC
A fix has been implemented and we are monitoring the results.
-
monitoring Aug 04, 2026, 10:00 AM UTC
We are continuing to monitor for any further issues.
-
resolved Aug 04, 2026, 10:10 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 03, 2026, 07:37 AM UTC
- Resolved
- Aug 03, 2026, 09:50 AM UTC
- Duration
- 2h 13m
Affected: Reporting & Analytics
Timeline · 4 updates
-
investigating Aug 03, 2026, 07:37 AM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services, Opens and Clicks are currently impacted and displaying as 0%. Our Incident Response teams have been engaged and are working toward a resolution as a priority.
-
identified Aug 03, 2026, 08:59 AM UTC
The issue has been identified and we are working on a solution.
-
monitoring Aug 03, 2026, 09:20 AM UTC
A fix has been implemented and we are monitoring the results. There may be a delay in getting the opens and clicks due to the backlog being fixed.
-
resolved Aug 03, 2026, 09:50 AM UTC
This incident has been resolved. Our tool will work through the backlog of reporting information, so there may be a bit of a delay with getting your reporting information but it will come through.
Read the full incident report →
- Detected by Pingoru
- Jul 27, 2026, 10:30 AM UTC
- Resolved
- Jul 31, 2026, 09:30 AM UTC
- Duration
- 3d 23h
Affected: Reporting & Analytics
Timeline · 5 updates
-
identified Jul 27, 2026, 10:30 AM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Advanced Analytics Dashboards are currently delayed, with reporting data only available through to July 24th. Please note this issue does not affect our Standard Reporting Suite which is uptodate. Our Engineering team has identified the cause and are working toward a resolution as a top priority. Poppulo Support
-
identified Jul 27, 2026, 01:46 PM UTC
Our Engineering team has identified the cause and are working toward a resolution they expect the Advance Analytics dashboard to reflect correctly by tomorrow morning 08:00 UTC July 28th
-
identified Jul 28, 2026, 08:40 AM UTC
Our Engineering team has identified the cause and are working toward a resolution they expect the Advance Analytics dashboard to reflect correctly by end of day.
-
identified Jul 28, 2026, 09:11 AM UTC
Our Engineering team has confirmed that Advanced Analytics data is now reflecting correctly on the US Server. On the EU server Advanced Analytics data has been restored excluding some interaction data from Saturday the 25th of July. Engineering are continuing the backfill of this data. They expect this to be in place by tomorrow morning.
-
resolved Jul 31, 2026, 09:30 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 16, 2026, 08:23 AM UTC
- Resolved
- Jul 16, 2026, 12:37 PM UTC
- Duration
- 4h 14m
Affected: Email Microsites
Timeline · 4 updates
-
investigating Jul 16, 2026, 08:23 AM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Microsites are currently experiencing issues. Our Incident Response teams have been engaged and are working toward a resolution. Please accept our apologies for any inconvenience caused. Poppulo Support
-
identified Jul 16, 2026, 08:51 AM UTC
AWS have confirmed that they are experiencing a global Cloudfront issue which is leading to the 504 errors on the microsites. https://health.aws.amazon.com/health/status AWS are investigating and the issue is being treated with the highest priority.
-
identified Jul 16, 2026, 10:12 AM UTC
A workaround has been implemented which has restored access to some customer microsites. AWS is continue to investigate the issue on their end and implement a complete fix https://health.aws.amazon.com/health/status
-
resolved Jul 16, 2026, 12:37 PM UTC
AWS have confirmed the Cloudfront issue has now been addressed : https://health.aws.amazon.com/health/status All micosites are now accessible.
Read the full incident report →
- Detected by Pingoru
- Jun 15, 2026, 02:19 PM UTC
- Resolved
- Jun 15, 2026, 03:39 PM UTC
- Duration
- 1h 19m
Affected: Reporting & Analytics
Timeline · 4 updates
-
investigating Jun 15, 2026, 02:19 PM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With delays to reporting on our EU and US server Please note your mails are delivering as expected but our reporting isn't UpToDate. Our Incident Response teams have been engaged and are working toward a resolution as a top priority. Poppulo Support
-
identified Jun 15, 2026, 02:46 PM UTC
The issue has been identified and a fix is being implemented.
-
monitoring Jun 15, 2026, 03:10 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Jun 15, 2026, 03:39 PM UTC
This incident has now been resolved and reporting uptodate.
Read the full incident report →
- Detected by Pingoru
- Jun 11, 2026, 09:55 AM UTC
- Resolved
- Jun 11, 2026, 01:16 PM UTC
- Duration
- 3h 20m
Affected: Poppulo Platform / Web Application
Timeline · 4 updates
-
investigating Jun 11, 2026, 09:55 AM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With increased latency on our EU and US server. Our Incident Response teams have been engaged and are working toward a resolution as a priority. Poppulo Support
-
monitoring Jun 11, 2026, 11:05 AM UTC
A fix has been implemented and we are monitoring the results.
-
monitoring Jun 11, 2026, 11:29 AM UTC
We are continuing to monitor for any further issues.
-
resolved Jun 11, 2026, 01:16 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 09, 2026, 12:01 PM UTC
- Resolved
- Jun 09, 2026, 12:19 PM UTC
- Duration
- 18m
Affected: Poppulo Platform / Web Application
Timeline · 3 updates
-
investigating Jun 09, 2026, 12:01 PM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With access to the EU and US Admin currently unavailable. Our Incident Response teams have been engaged and are working toward a resolution as a top priority.
-
monitoring Jun 09, 2026, 12:09 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Jun 09, 2026, 12:19 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 14, 2026, 01:17 PM UTC
- Resolved
- Jan 14, 2026, 04:10 PM UTC
- Duration
- 2h 53m
Affected: Mobile Publishing
Timeline · 4 updates
-
investigating Jan 14, 2026, 01:17 PM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Our Engineering team is investigating publishing issue with feeds on Sharepoint. Please accept our apologies for any inconvenience caused. Poppulo Support Team
-
identified Jan 14, 2026, 02:50 PM UTC
The issue has been identified and a fix is being implemented.
-
monitoring Jan 14, 2026, 03:10 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Jan 14, 2026, 04:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 27, 2025, 10:08 AM UTC
- Resolved
- Nov 27, 2025, 10:45 AM UTC
- Duration
- 37m
Affected: Poppulo Platform / Web ApplicationEmail Sending
Timeline · 4 updates
-
investigating Nov 27, 2025, 10:08 AM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Our Engineering team is investigating We apologize for any inconvenience caused. Please accept our apologies for any inconvenience caused. Poppulo Support Team
-
investigating Nov 27, 2025, 10:12 AM UTC
We are continuing to investigate this issue.
-
monitoring Nov 27, 2025, 10:28 AM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Nov 27, 2025, 10:45 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 08, 2025, 03:17 PM UTC
- Resolved
- Sep 08, 2025, 04:36 PM UTC
- Duration
- 1h 18m
Affected: Email Sending
Timeline · 3 updates
-
investigating Sep 08, 2025, 03:17 PM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With some mails showing as deferred. Our Incident Response teams have been engaged and are looking into the issue. Please accept our apologies for any inconvenience caused
-
monitoring Sep 08, 2025, 03:39 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Sep 08, 2025, 04:36 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2025, 04:22 PM UTC
- Resolved
- Jul 22, 2025, 05:04 PM UTC
- Duration
- 42m
Affected: Poppulo Platform / Web Application
Timeline · 5 updates
-
investigating Jul 22, 2025, 04:22 PM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. There are issues with creating event emails in the tool at the moment. Newsletter and Flyer emails are unaffected.
-
identified Jul 22, 2025, 04:42 PM UTC
The issue has been identified and we're working on a fix.
-
monitoring Jul 22, 2025, 04:45 PM UTC
A fix has been implemented and it seems to be resolved. We are still monitoring for the moment.
-
monitoring Jul 22, 2025, 05:01 PM UTC
We are continuing to monitor for any further issues.
-
resolved Jul 22, 2025, 05:04 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 16, 2025, 03:36 PM UTC
- Resolved
- Jun 16, 2025, 05:44 PM UTC
- Duration
- 2h 7m
Affected: Mobile Publishing
Timeline · 3 updates
-
investigating Jun 16, 2025, 03:36 PM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With Feeds post not loading within the Admin tool Our Incident Response teams have been engaged and are working toward a resolution.
-
monitoring Jun 16, 2025, 05:34 PM UTC
A fix has been implemented and we will continue to monitor this.
-
resolved Jun 16, 2025, 05:44 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 14, 2025, 09:35 AM UTC
- Resolved
- May 14, 2025, 11:10 PM UTC
- Duration
- 13h 35m
Affected: Reporting & Analytics
Timeline · 2 updates
-
investigating May 14, 2025, 09:35 AM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services with some delays in Reporting. The Open and Clicks reporting metrics may not be up to date. It may take up to an hour to reflect the accurate figures. (Please note emails are delivering it is the reporting that is delayed) Our Engineering team is investigating We apologize for any inconvenience caused. Please accept our apologies for any inconvenience caused. Poppulo Support Team
-
resolved May 14, 2025, 11:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 17, 2025, 08:29 AM UTC
- Resolved
- Mar 17, 2025, 01:19 PM UTC
- Duration
- 4h 49m
Affected: Poppulo Platform / Web ApplicationReporting & AnalyticsEmail MicrositesEmail SendingMobile AppMobile Publishing
Timeline · 6 updates
-
investigating Mar 17, 2025, 08:29 AM UTC
Some of our accounts are experiencing issues with accessing their accounts altogether and some are working as expected. We are investigating this issue at the moment and looking for a solution.
-
investigating Mar 17, 2025, 09:28 AM UTC
We are continuing to investigate this issue.
-
investigating Mar 17, 2025, 09:38 AM UTC
We are continuing to investigate the issue, we have also found that this issue is also causing issues for our users that have Advanced Analytics on their account.
-
identified Mar 17, 2025, 12:30 PM UTC
The issue has been identified and the effected accounts on the EU server should be loading correctly now. Our Engineering Team are currently working to do the same on the US server
-
monitoring Mar 17, 2025, 12:46 PM UTC
A fix has been implemented and we are continuing to monitor this issue.
-
resolved Mar 17, 2025, 01:19 PM UTC
This incident has been resolved.
Read the full incident report →
Critical January 31, 2025 - Detected by Pingoru
- Jan 31, 2025, 11:58 AM UTC
- Resolved
- Jan 31, 2025, 03:31 PM UTC
- Duration
- 3h 32m
Affected: Email Microsites
Timeline · 4 updates
-
investigating Jan 31, 2025, 11:58 AM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With microsite currently unavailable. Our Incident Response teams have been engaged and are working toward a resolution as a top priority.
-
identified Jan 31, 2025, 01:54 PM UTC
The issue has been identified and a fix is being implemented.
-
monitoring Jan 31, 2025, 02:40 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Jan 31, 2025, 03:31 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 19, 2024, 11:13 AM UTC
- Resolved
- Dec 19, 2024, 02:51 PM UTC
- Duration
- 3h 37m
Affected: Poppulo Platform / Web ApplicationReporting & Analytics
Timeline · 4 updates
-
investigating Dec 19, 2024, 11:13 AM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Our Incident Response teams have been engaged and are working toward a resolution.
-
monitoring Dec 19, 2024, 12:00 PM UTC
A fix has been implemented and we are monitoring the results.
-
monitoring Dec 19, 2024, 12:03 PM UTC
Service has been restored and we are continuing to monitor.
-
resolved Dec 19, 2024, 02:51 PM UTC
This issue has now been fully resolved, apologies for any inconvenience caused.
Read the full incident report →
- Detected by Pingoru
- Aug 20, 2024, 03:00 PM UTC
- Resolved
- Aug 20, 2024, 04:04 PM UTC
- Duration
- 1h 4m
Affected: Reporting & Analytics
Timeline · 4 updates
-
investigating Aug 20, 2024, 03:00 PM UTC
We are currently experiencing an issue on our US servers that may be impacting your ability to fully utilize our services. There are issues with our system on accessing new reporting data. This does not affect preexisting reporting information.
-
identified Aug 20, 2024, 03:09 PM UTC
The issue has been identified and a solution is being worked on.
-
monitoring Aug 20, 2024, 03:36 PM UTC
A fix has been implemented and we are monitoring the situation.
-
resolved Aug 20, 2024, 04:04 PM UTC
The incident has been resolved.
Read the full incident report →
