pool.ntp.org incident

New account creation errors

Minor Resolved View vendor source →

pool.ntp.org experienced a minor incident on August 15, 2017, lasting 12h 19m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2017, 02:25 PM UTC
Resolved
Aug 16, 2017, 02:45 AM UTC
Duration
12h 19m
Detected by Pingoru
Aug 15, 2017, 02:25 PM UTC

Update timeline

  1. investigating Aug 15, 2017, 02:25 PM UTC

    Some users are reporting a server error when logging in or creating an account on the manage site.

  2. identified Aug 15, 2017, 06:27 PM UTC

    Bug should be fixed and update being deployed. A database update a few days ago exposed an old bug, it appears. Existing users could generally login, but new users got an error.

  3. monitoring Aug 15, 2017, 06:33 PM UTC

    Bug affecting new user signups should be fixed now.

  4. resolved Aug 16, 2017, 02:45 AM UTC

    No new reports of brokenness!