pool.ntp.org incident

Management system outage

Major Resolved View vendor source →

pool.ntp.org experienced a major incident on April 5, 2025 affecting Management Portal and Public website and 1 more component, lasting 18h 14m. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2025, 02:19 AM UTC
Resolved
Apr 05, 2025, 08:34 PM UTC
Duration
18h 14m
Detected by Pingoru
Apr 05, 2025, 02:19 AM UTC

Affected components

Management PortalPublic websiteDNS updates

Update timeline

  1. identified Apr 05, 2025, 02:19 AM UTC

    A fiber cut is affecting the management system kubernetes cluster. The NTP Pool DNS service is unaffected. Equinix Metal status: https://status.equinixmetal.com/incidents/3svngx53jz9j

  2. identified Apr 05, 2025, 03:21 PM UTC

    Fiber cut has been fixed and kubernetes cluster restored (over night).

  3. resolved Apr 05, 2025, 08:34 PM UTC

    The system has been fully functional since the previous update; we've been monitoring since.