Poly experienced a major incident on June 24, 2025 affecting One Touch Dial Service, lasting 44d 9h. The incident has been resolved; the full update timeline is below.
Affected components
One Touch Dial Service
Update timeline
- investigating Jun 24, 2025, 12:30 PM UTC
We are investigating an OTD portal issue where some accounts are receiving the error "Failed to retrieve endpoints"
- identified Jun 24, 2025, 01:57 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 24, 2025, 02:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 07, 2025, 09:46 PM UTC
This incident has been resolved.