Poly incident

Poly Lens Portal: Device details, Edit function produces, "Cannot access device or it doesn't exist"

Minor Resolved View vendor source →

Poly experienced a minor incident on June 17, 2025 affecting Poly Lens, lasting 51d 4h. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2025, 05:00 PM UTC
Resolved
Aug 07, 2025, 09:52 PM UTC
Duration
51d 4h
Detected by Pingoru
Jun 17, 2025, 05:00 PM UTC

Affected components

Poly Lens

Update timeline

  1. investigating Jun 17, 2025, 05:00 PM UTC

    We are currently investigating this issue.

  2. identified Jun 17, 2025, 05:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 18, 2025, 08:47 PM UTC

    A fix has been implemented, and we are monitoring the results. NOTE: This is a web-only change. Please force your browser to reload the Poly Lens website.

  4. resolved Aug 07, 2025, 09:52 PM UTC

    This incident has been resolved.