Poly incident

Poly Lens – On Inventory page, Devices show does not exist error.

Critical Resolved View vendor source →

Poly experienced a critical incident on October 1, 2024 affecting Poly Lens, lasting 15h 29m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2024, 08:46 AM UTC
Resolved
Oct 02, 2024, 12:16 AM UTC
Duration
15h 29m
Detected by Pingoru
Oct 01, 2024, 08:46 AM UTC

Affected components

Poly Lens

Update timeline

  1. investigating Oct 01, 2024, 08:46 AM UTC

    We are currently investigating the issue.

  2. investigating Oct 01, 2024, 11:06 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 01, 2024, 03:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 02, 2024, 12:16 AM UTC

    This incident has been resolved.